PRIVACY STATEMENT

Taco Taxi Company takes our customers’ privacy seriously. Any information we receive will be securely safeguarded and shared only within our company on a need-to-know basis. We will not sell, rent, or share your confidential information with third parties or use your email for unsolicited messages.

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ACCEPTANCE

By submitting your payment to reserve your booking date, you agree to the Terms of Service outlined below. If you decline these Terms and Conditions, Taco Taxi Company will not be able to provide services.

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CATERING REQUESTS

Submitting an inquiry on our website, by email, through a contact form, or via any other method does not constitute a binding catering contract. Service is only secured once we receive your deposit and you receive a formal booking confirmation from one of our event coordinators.

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DEPOSIT POLICY

To secure an event, a non-refundable deposit of 15% of the estimated total invoice is required.

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FINAL PAYMENT

Final payment is due two 1 day prior to your event and is completely non-refundable.
IMPORTANT: Taco Taxi Company reserves the right to use any valid credit card on file to process the final balance.

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CANCELLATION POLICY

There are no cancellations due to weather. Deposits are non-refundable. We provide service rain or shine. If an event is canceled within two weeks of the scheduled date, the full booking fee is non-refundable. We reserve the right to reschedule the event at our discretion, if possible.

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WEATHER CONDITIONS

We operate regardless of weather conditions (rain, wind, heat, or cold). Inclement weather does not warrant discounts or price reductions. Clients with outdoor events must provide adequate overhead shelter for the service area. We reserve the right to stop or cancel service if weather conditions pose danger to staff, equipment, or guests. Safety is our top priority and cancellations under such conditions will not affect compensation or contractual obligations.

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RESCHEDULING

Requests to reschedule are at the sole discretion of Taco Taxi Company. If approved, the new date must fall within one (1) year of the original event and be reasonably similar in scope. Current market pricing and policies will apply. Deposits may be applied to the new date, and additional deposits may be required.

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FINAL GUEST COUNT

Guest count must be finalized two (1) week before the event. Minimum invoice amount to book any event: $450

Submitting a request does not guarantee service. A booking is only confirmed once the deposit is received and a formal confirmation is issued by our team.

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GRATUITIES

A 20% gratuity is automatically included in all onsite catering invoices. Additional tips are welcomed and go directly to the service team.

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CHANGE OF VENUE

If the event venue changes after a deposit is made and Taco Taxi Company is unable to accommodate the new location due to logistical reasons or other circumstances beyond our control, the deposit remains non-refundable.

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TRAVEL FEE

Travel fees are included in proposals and vary based on distance and current fuel costs. These fees are calculated from our headquarters.

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BUSINESS PERMITS & LICENSES

Clients are responsible for any permits or business licenses required for service. Taco Taxi Company will handle submission of paperwork, but the client must reimburse all applicable fees.

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VENUE TOURS OR WALK-THROUGHS

If an onsite walk-through is required, we encourage clients to first submit site maps, videos, or photos. We can visit venues within 20 miles of our base as part of our service. Travel beyond that may incur hourly or mileage charges.

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LIMITED LIABILITY

Taco Taxi Company is only liable for obligations outlined in written invoices or agreements. We are not responsible for verbal promises, third-party actions, or informal arrangements.

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RETURNED ITEM / CHECK FEE

Returned checks or unpayable items will incur a $30 fee per occurrence.

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SETUP & BREAKDOWN

Day-of Service

Depending on the guest count and event size, our team will arrive 60–90 minutes before the event start time to set up and begin cooking. We will serve for approximately 1 hour and 30 minutes, provide a last call, pack any leftovers, clean the area, and then depart.

The total time from start of service to cleanup is approximately 2 hours.

Additional time beyond 2 hours will be billed at $175 per hour, subject to staff availability.

Your event site must provide a flat, accessible 10'x10' space with no more than 5 steps. Undisclosed steps may result in a $20 per step fee or cancellation if unsafe.

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THREATS TO SAFETY

We reserve the right to cease service if there is any threat to our staff or equipment. If the issue cannot be resolved within 15 minutes, service may be terminated with no refund. We may deny service to any guest for safety reasons.

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